OUR COMMITMENT TO OUR CUSTOMERS
In recent years, it has become widely recognized and understood that an organization’s success rests heavily upon how well it understands its customers needs and is then responsive to delivering what is required. Our organization is built on an honest, quality focused service. We are committed to providing the best customer service available in the aviation industry. In addition, providing personal access to technicians for your questions and concerns as well as affordable services, all while ensuring your safety and confidence in your equipment.
Communication is paramount to our business philosophy. At all times, we will strive to listen, understand, and confirm each customer’s specific requirements and expectations
AAS follows a strict, in-house quality control program in order to provide the very best in project management. Customers are assured of receiving quality service by the implementation of operational and evaluation processes to monitor inspections and performance of technicians.
24/7 AOG SERVICE
AAS provides a 24/7 AOG service to insure that our customer’s needs are met at all times. Our commitment is to respond to every customer’s inquiries within one hour.
We will provide our customers with very fair and competitive prices. At no time will AES authorize a repair or installation of a replacement part without our customer’s approval.By operating as a team of associates instead of employees, AAS can hold down overhead cost. In return, these savings are passed on to our customers.
Exceeding our customer’s expectations includes beating delivery deadlines, completing projects under budget, and requiring that all AES Associates and Technicians pursue continuing education training. We will consistently adhere to exceedingly high standards
Building relationships begins with excellent communication. You the customer will know us and we will know you. All Associates and Technicians of AES will be available to provide technical advice and answers to your questions. Constant communication and meeting all of our customers needs is one way in which we individualize.